OUR ACCREDITATIONS

WHY CHOOSE AN OFTEC REGISTERED COMPANY?

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Selecting an OFTEC registered company provides peace of mind that you are choosing

a company with experienced and qualified technicians equipped to carry out work to the

exacting standards of OFTEC.

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Employing an OFTEC registered technician for the regular servicing and maintenance of oil fired heating equipment is the best guarantee that your system will run safely and efficiently.

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OFTEC registered companies self-certify their work, saving you time and cost, and avoiding the need for a building inspection and associated fees.  All work is covered by a warranty ensuring you will avoid any complications in the unlikely event that work does not comply with building regulations.

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Flame Boiler Services Ltd is an OFTEC Registered Company - Reg No 14183

Charles McGeachie is OFTEC Registered - Reg No 32679

Duncan McGeachie is OFTEC Registered - Reg No 35165

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For more information on OFTEC please click here  

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Grant Engineering (UK) Ltd

Grant Engineering have been manufacturing oil boilers for over four decades.  With over 60

models available in the Grant Vortex and VortexBlue oil boiler ranges, Grant has established

itself as a market leader in the off-gas heating sector. Earlier designs, like the 'Multi Pass'

boiler, previously achieved efficiency levels far in excess of any UK or European Standards

and have helped thousands of homes to reduce their annual fuel bills. Today, Grant continue to lead the way with their oil-fired condensing boiler ranges which achieve exceptional efficiencies.

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Flame Boiler Services are a G-One installer, trained and accredited to install Grant oil fired condensing boilers, Wood Pellet boilers and Air Source Heat Pumps. Through the G-One Scheme, Flame Boiler Services receive ongoing support with product training and updates. As G-One installers, Flame Boiler Services can offer extended guarantees on the Grant products (subject to T&Cs) they install, including a 5 year guarantee on the Vortex range and a 10 year guarantee on the VortexBlue range (subject to T&Cs). We also receive technical support in the event of any breakdowns.

For more information on Grant UK and their products, please click here

Which Trusted Trader: Complaints Policy

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The business always endeavours to provide the best service for every customer. However, on

rare occasions, there may be times where a customer may not be completely satisfied.  To

ensure the business is able to put things right as soon as possible, please read our complaints

procedure below.  The business will then be able to respond promptly to ensure complete

satisfaction. As soon as possible after the completion of the works, please inspect the work to

ensure everything has been carried out based on the contract terms and the high standards the business aims to achieve.
In the unlikely event there is anything you are not completely satisfied with, please contact the business as soon so the problems can be rectified as soon as possible.

Our Procedure
Either call, email or write* to us. The business aims to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where the business is unable to resolve your complaint using the business complaints procedure, as a Which? Trusted Trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that the business cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 456 6031.